Role
Lead Product Designer
Company
VMware
Domain
Tanzu Service Provisioning
Scope
Setup Flow + Interaction System
Artifacts
10 Core Journey Frames
Outcome
Aligned, Scalable Setup Narrative
This work focused on reducing setup friction for teams configuring Tanzu services. The objective was to guide users from initial intent through required configuration decisions without forcing deep platform knowledge up front.
The UX direction combined progressive disclosure, clear defaults, and explicit system feedback so users could move confidently through setup, validation, and completion.
The design language mapped each step to a clear purpose, helping platform admins understand what to decide now versus what could be tuned later.
Before walking through each setup step, this next artifact explains the core product story: what customer pain appears at service-parameter time, where the decision burden spikes, and how the proposed interaction model reduces that burden with clearer defaults and guidance.
The core journey was designed as a connected story across entry, configuration, dependency checks, and success state. This flow structure helped teams maintain momentum while still understanding technical implications at each checkpoint.
Research and cross-functional feedback highlighted recurring friction that informed the final interaction model.
Users were exposed to advanced settings before establishing baseline service intent. The design introduced staged disclosure to protect flow continuity.
Configuration choices lacked immediate consequence visibility. Inline guidance and contextual feedback reduced guesswork and rework.
Completion states were not always actionable. Final states were reframed around readiness, dependencies, and next-step clarity.
These extracted frames capture key moments in the service-setup lifecycle and document how users progress through progressively deeper configuration.
The final concept positioned Tanzu setup as a guided workflow: clear entry point, predictable progression, and meaningful feedback at every stage. This strengthened onboarding confidence while preserving the flexibility expected by advanced operators.
The complete case narrative and supporting visuals are also available in the project PDF.
PROJECT PDF